Set your price or use our recommended price and tap List tickets. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. I purchased a Citi field parking pass for Mets opening day. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. Awful company that I hope fails soon. But by the end of March, refunds were suddenly gone. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. The Hollywood Reporter is a part of Penske Media Corporation. i have attached the information from the venue. I contacted Stubhub and they refused to refund my money. Concert is tonight and just received tickets in a completely different section then what i paid for. But you money hungry corporates line your pockets and just go on like we owed that money to you. If you call Stubhub they insult you and treat you like crap. StubHub Refund Ticket by Phone. If these are not available, you will likely get a full refund. The original purchase has aged off my account history. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. I WILL NEVER USE THIS SERVICE AGAIN. When you mess up, that's your problem not stubhubs and not the original sellers. I purchased tickets for a James Taylor conert and paid for them months in advance. BOSTON . I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? When I have bought in the past, those PDFs were made instantly available because StubHub already had them. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Hi, @Fatsuma! If these are not available, you will likely get a full refund. That's literally the only way you can get your money back from these thieves. The 3 tickets totaled close to $600. and did I get a refund?!? I checked by calling Ticketmaster. Receive a full refund of your purchase 2. Certainly they can see that my ticket barcode was not scanned somehow. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! Your email address will not be published. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. It was for a special occasion. Called for a refund and they won't give me one and the manager hung up on me. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. >> I PURCHASED TWO TICKETS FOR $390. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . There were several other people at the event that had the same problem. I'm going to contact my credit card to see what my options are. Unfortunately, my order was submitted when I was clicked the cancel button. This will now be our default option in Canada and in the US. the Stubhub policy is to only give refunds if an event is cancelled. I have been attempting to contact you several times regarding ticket order #553613638. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. You can send a private message to us here @TeamStubHub. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. the issue is on her radar and anyone affected should file a complaint with her office. 2. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Tap Tickets in the navigation bar at the bottom. We're not refunding money at this point,'" Cormier said. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. Customer service will only take calls for ppl with event in the next 24 hours. The tickets are wrong ones worth $148 each!! People have to make mistakes all the time and this was a mistake. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Stubhub did refund, but plans are ruined last minute. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. After the switch, you will enter the email address you use to access the community in order to reset your password. Called back for refund. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. To Stubhub.com and surprisingly they were already on sale. (Not to be confused with a free alcohol section which would have been great). I purchased tickets to an event that has been postponed twice the second time being indefinite. StubHub has the final decision on whether or not you will receive a refund. But opting out of some of these cookies may have an effect on your browsing experience. How is this right? But by the end of March, refunds were suddenly gone. Stub Hub stole from me. So you don't think it's possible the original buyer got refunded and we just don't know about it? However, if it's not in your name you can't get this done. The company blamed the difficulty of recouping from sellers during the pandemic. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina We were going just to see one of them. Needless to say, this concert never happened. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. I simply do not understand how this can happen. Received only one of two tickets in one package. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. This all happened within an hour after the person bought them. Do NOT buy Canadiens tickets from here. Select the ticket group you'd like to sell. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. You can resell your ticket using either an app or a PC. Immediately called StubHub customer service. I will never use this site again and highly advocate not using it to anyone due to this. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. Still haven't received refund. StubHub will contact you as soon as possible. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Never use stubhub again. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Will I be able to get a refund . "These consumers made a deal with StubHub," he said. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Just bought tickets. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Open the SeatGeek app. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Stub hub has failed its customers once again with a terrible return policy. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Danielle is the author of this solution article. You still ended up with my money, and I never received any value for that. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. That's not their fault, that's your fault. them this was wrong and deceitful and did not get off the phone until they refunded my money. I'm upset at this it's fraud, Just want your attention. Their poor customer service folks! I went to Barclays Center for the Chris Brown Party Tour yesterday. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. They said if I disputed it with my CC company they'll cancel my account with them. It is not specified anywhere in the mobile site and hidden in the desktop version! i am not interested in a credit that expires so therefore am requesting my full refund. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Others were postponed. Its a bs. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! They sold me 2 non-existing tickets and even admitted it by email. Hi Joan. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . Also how can stubhub charge me $176 when I never received any money for this purchase. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482.
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