Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 Contents show 1 1. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. I have a richmond encore tankless water heater model RMTGH95DVN. Even some of the Richmond electric heaters are suitable as whole-house units in any climate, although the smaller models are better for use with a single appliance. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. Should maintenance be required, the unit's self- diagnostic system will display a maintenance code, which makes trouble - shooting quick, accurate and less expensive. Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water Efficiency Up to .93 UEF with stainless steel condensing heat exchanger Intelligent electronic controls designed to increase energy efficiency and safety Performance Exclusive! To prevent wastage of heated water, the 7.0 model is recirculation kit ready. Wire connection(s) are not fully secured- Confirm the wire connections or have a service technician confirm the connections for you. Point-of-Use 8kW, 11kW and 13kW Models. The temperature of the water in the heater can be regulated by pressing the COOLER or HOTTER arrow buttons on the front of the combination gas control. Vent Type: PVC. Close the drain valve on the tank and disconnect the garden hose. This website uses cookies to improve your experience while you navigate through the website. We call it Peak Hour Demand. Turn your temperature knob (to the desired temperature) by using a flathead (and small) screwdriver. Use a match or candle flame or smoke. Pressure switches- Make sure the pressure switches are not kinked. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. If the method doesnt work, you can always contact customer support. Because the water is heated only when it is needed, the outgoing water temperature remains constant. The preferred starting point for temperature setting is to align the two triangular pointers on the dial and control face. Rheem Manufacturing Company Just as your car requires periodic maintenance, so does your water heater. Tankless water heaters are generally low maintenance and very efficient, but problems can still occur. It can also be helpful if you understand some of Richmond water heater error codes. Not only are they highly efficient, but they can also save you money by heating water only on-demand. It has a minimum activation flow rate of 0.40 GPM and an even lower minimum flow rate of just 0.26, meaning youll receive hot water even when the flow is extremely low. This is located near the top of the water heater. This is just about enough for a single sink in a hot climate. The reference marks represent the water temperature as stated below: To determine the water temperature, turn on a hot water faucet and place a thermometer in the water stream. Note that the knob cannot be turned from PILOT position unless pushed down slightly. Richmond Gas Water Heater features a combustion shut-off device. All water heaters in the Essential series come with a 5-year warranty for the heating chamber and a one-year warranty for parts. It indicates the water temperature sensor is either open or is short circuited. However, installation should be simple, even for professionals who have never worked with your model of Richmond water heater before. Other than the power, there are few differences between these three models in the Essential series. They are designed with the maximum power of 199,900 BTU, 180,000 BTU, and 170,000 BTU, and water flows of 9.5 GPM, 8.4 GPM, and 7.0 GPM, respectively. happened: When the first shower ended, some hot water was remaining in the The Most Likely Problem - The Thermocouple Is Bad 1.1 How To Fix 2 2. The article reviews important features and models. Early in the development, Richmond researchers at their Montgomery labs discovered that flame arrestor plate designs might be vulnerable to the effects of lint, dust and oil (LDO). Keeping your water heater properly maintained helps ensure it operates smoothly and efficiently, it is free of problems, and serves you for many years. We designed the Richmond ENCORE Electric Water Heater with LeakGuard to give you the power to know, control and protect. Offers simple and easy to read diagnostics and leak protection with audible alarm. Some are designed for indoor use; others for outdoor use. You can use a vacuum cleaner on the burner and floor shield inside the water heater. There is also an indoor version of this model. EcoNet Enabled -all Tankless products from 2010 to present can connect to EcoNet mobile app via Tankless EcoNet Accessory Kit (REWRA630TWH), Copyright 2004 - Go to the next step if you do not smell gas. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. Tankless Mid-Efficiency Water Heaters. Atlanta, GA 30328, High Efficiency Condensing with Built-In Recirculation, Corporate Office: 1100 Abernathy Road, Suite 1700. The new generation Tankless Technology Water Heater from Richmond only heats water on demand. If you smell gas, stop and dont try to light any appliance, touch any electric switch, or use any phone in your building. I have a richmond encore tankless water heater model RMTGH95DVN. may be familiar with the "cold water sandwich." Some models (such as the RMTEX-18) have bottom -inch NPT water connections. Hard water deposits can therefore accumulate in the bottom of the tank. If the appliance will not operate, turn off gas to the appliance and call your service technician or gas supplier. NOTE: The definitions of tankless water heater error codes are for informational purposes only. These are The Easy Steps. Below are some maintenance tips to consider: In his spare time, Oscar loves tinkering with electronics. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. This water heater uses heat pump technology to achieve a 3.55 uniform energy factor. Extremely energy efficient, it is a great option for replacing a tank water heater, as it will give you hot water on demand for as long as you require it. Rheem Manufacturing Company These use electric, gas, and solar as their fuel sources and are available as tank, tankless, or hybrid models. We also use third-party cookies that help us analyze and understand how you use this website. 6 Common Tankless Water Heater Problems And Solutions, Eccotemp EZ-Flush System Descaler Cleaning Kit. The sensing burner is a device that detects incomplete combustion during operation of the water heater. Well, you can try doing these steps before you finally call a professional service: Read also: Rheem Tankless Water Heater Error Code 13. Turn on the gas and light the pilot (as applicable) or turn on the circuit breaker. In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. If you continue to use this site we will assume that you are happy with it.. Read or obtain the manual for your specific model and check any other recommendations that are suggested for your specific water heater. To clear the error, try these troubleshooting steps: This indicates an error in the hot surface ignitor circuit. Set the thermostat dial to desired setting by turning dial counter-clockwise. The warranties for the Encore RMTG series are even longer. Replace the insulation and plastic safety guard and reconnect the electric power supply. Rheem Manufacturing Company For instance, to prevent problems, all the tankless heaters from Richmond are fitted with corrosion-resistant heating elements. Tankless FAQs What is a tankless water heater? These cookies track visitors across websites and collect information to provide customized ads. You can consult your manual, or you can check online. If you find yourself naked and cold at the start of a shower, relax and check a few things, but you might want to get dressed first. Here are six of the most common problems and maintenance concerns for tankless water heaters: Mineral Buildup System Overload Cold Water Sandwich Air Supply or Exhaust Blockage Ignition Failure Flame Failure Keep reading to learn what signs to look for when identifying these issues and how to fix them! One of them is about adjusting the temperature. Richmond is a famous and reliable water heater brand. The best way for you is to go to the official website and find thorough information there. Texas State Board of Plumbing Examiners Hunker may earn compensation through affiliate links in this story. When something isnt functioning properly, the first step is to take a look at your water heaters monitor or controller to see if theres a flashing error code. Additional features of this model include advanced self-modulation and external digital thermostat control. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. Have a qualified gas appliance repair technician conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, burner, and venting system. It indicates water temperature sensor failure, It indicates Combination Gas Control failure. water heater to tankless, it is also important to check the water filter in 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. Lightweight plastic tank will not rust; ideal in hard water applications. In addition, customers report that they were able to receive a replacement water heater straight away when they received a heater with even just a minor flaw. They make many types of heaters including gas, electric, and tankless heaters. Definitions of Rheem tankless water heater error codes Rheem fault code 00 - Indicates 1-hour continuous combustion. No reviews. Establish and follow a routine preventative maintenance program. Most efficient water heater available with up to $5,000 in lifetime savings and less than 2 year payback*. Several common issues are typically related to the Encore tankless unit. Stop and follow the safety precautions as above if you smell any gas. Low- Represents an approximate water temperature of 91, Hot- Represents an approximate water temperature of 125, A- Represents an approximate water temperature of 130, B- Represents an approximate water temperature of 140, C- Represents an approximate water temperature of 150, Very Hot- Represents an approximate water temperature of 155. To resolve the issue, try the following steps: It indicates that the flame signal sensed out of proper sequence. Before removing the anode rod, make sure the cold water supply is turned off. Water Connection Location: Bottom. The Essential series consists of just tankless electric water heaters. If you choose the outdoor model instead, you should note that it has a lower energy efficiency rating of 0.81 UEF which is only a minor difference. If these steps do not resolve the ignition problem, then either your ignition pack has failed or there's a bigger problem. If your gas valve or water valves are not fully opened, this could also cause the ignition to fail. Depress and hold the gas control knob all the way down. Check that all wiring is correct and secure. The built in recirculation pump circulates hot water from the water heater and returns the cold water that would normally run down the drain, back through the plumbing, allowing hot water to be ready at the tap without . Visually inspect the hot surface ignitor and main burner periodically. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. Solar panels, wiring, old TVs and sometimes DIY powerwalls. It's not always something you want to do on your day off, but it still needs to be done. If it goes out, repeat steps 3 to 9. No need to worry, though, because you should be able to deal with it: Keep in mind that you should do the draining properly and correctly. When there is a malfunction, an error code will appear on the LCD display. It is also safe, using Guardian OFW overheat film wrap. But opting out of some of these cookies may affect your browsing experience. Take a tool such as a flat head screwdriver to adjust the temperature to the desired limit. Also, check the outdoor combustion air-inlet and vent system terminals to make sure there are no obstructions, and that there is no damage nearby caused by condensate. Check proper connection of line neutral and hot wires. If incomplete combustion is detected, the water heater corrects the problem to provide clean, efficient water heater operation at all times. Having a Tankless Water Heater Problem, But Unsure the Exact Problem? Tankless Water Heaters High Efficiency Condensing Tankless Gas Enjoy Continuous Hot water and save up to $1,100 over 12 years* View Product High Efficiency Condensing with Built-In Recirculation Circulates hot water from the heater through the home's plumbing allowing hot water to be ready at the tap when needed. How To Fix: By the way, this guide won't cover the blinking codes. If set too low, adjust the water temperature setting to the desired setting. Try ourProduct Selector to find the perfect hot water solution for all your needs. In the unlikely event of a water leak, it shuts off the flow of water, Control temperature, set Vacation or Away Mode, view energy usage and know immediately about leaks and service alerts from anywhere with built-in EcoNet WiFi Technology and the EcoNet App1, Find out about an issue before theres no hot water with a built-in leak detection system that detects any leaklarge or small, internal or externalin as little as 15 seconds7, More durable than standard heating elements, stainless steel elements deliver longer service life, This coating technology protects the tank and limits the chances of an internal water leak, Enjoy simplified maintenance and easier draining than with a standard plastic drain valve, This upgraded rod helps protect the tank from corrosive minerals in your water, Copyright 2004 - Set the thermostat to the desired temperature. Copyright 2004 - For greater hot water needs, you have the 8.4 indoor model in the Encore RMTG series. You turn on the Open a hot water faucet or lift the handle on the relief valve to admit air to the tank. Be sure to follow the manufacturer's instructions for flushing your water heater model. The pilot burner tube might be pinched or clogged, thus preventing the pilot burner from lighting. Tankless products also have a longer life; lower operating costs, precise delivery temperature, and can be installed in many locations where a storage water heater may not fit. Electric tankless heaters from Richmond are particularly easy to install. Although the majority of Richmond heaters are tank models, the most energy-efficient and technologically-forward models are all tankless heaters. Make sure that all joints are secure that combustion air-inlet and vent system supports are all in place. We use cookies to ensure that we give you the best experience on our website. Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. Youll receive a 12-year limited warranty on the heat exchanger, a five-year limited warranty on parts, and a 1-year warranty for labor. Make sure that all joints are secure and that all combustion air-inlet and vent pipe supports are all in place. Calcium and Magnesium are the two minerals that most often cause scaly buildup, Check the outdoor combustion air-inlet and vent terminals to make sure that there are no obstructions, and that there is no damage nearby caused by condensate. You can select from an electric model or gas model. Flush the tank by opening the cold-water valve for a few minutes, letting the water drain out of the tank through the hose; then close the cold-water valve. If so, you may need to clean, repair or replace the pilot burner to fix the problem. All warranties are for the original homeowner and are not transferable. Heaters in the Encore RMTG series even have an optional maintenance notice setting. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. When the second shower began, the initial warm Richmond tankless water heaters are designed as gas-powered, condensing, and non-condensing models, offering great innovative features for efficient water heating. You can also They come in different types like gas, electric, tankless, and specialty water heaters. Customers reviews for Richmond water heaters all mention the high quality of these units. No, they are not. Throughout development, Richmond engineers have been highly attentive to the role LDO robustness will play on product reliability and consumer satisfaction. Use a soapy water solution to test for leaks at all connections and fittings. Check your heaters power supply. It has a slightly higher energy efficiency of 0.82 UEF (compared to 0.81 UEF). Chlorinate the water supply to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. You can find the steps and the ways on the official site. It will remind you that it is now time for a service check. Check that the ground conductor on the water heater is properly connected. These are threaded to make them easy to replace, although users will only need to change them infrequently, as they are designed to be durable. Connect a garden hose to the drain valve near the bottom of the heater tank. 99. . It is still significantly higher than the energy efficiency of any tank model. Click here to review this water heater's Energy Guide for more details. A conventional tank-style water heater stores hot water, and heats the water 24/7, whether you use it or not. EZ-Link cable connects two tankless units to operate as one - now available for high demand applications. Take advantage of warranty protection for your Rheem heating, cooling and water heating equipment, Find what you need to keep your Richmond equipment working perfectly. Eccotemp Protection Plans are available for purchase within 60 days of your water heater purchase. This error code indicates high water temperature limit tripped. Selling to customers throughout the U.S and Canada, Richmond manufacturers a variety of water heaters. You can only see the flame through the sight glass window located on the inner door. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. Make sure the cold water supply is sealed and hot water hose connections are tightened. Quality is assured by the extensive testing every unit must go through before it becomes available for sale. JustAnswer-Q&A 5.09K subscribers. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . This is a Sign For You to Read This, Easy How to Fix and Repair Navien Flow Sensor Problems, How to Clean Garbage Disposal Unit with Easy Using Baking Soda and Vinegar, The sound of the door squeaking is certainly very, You may want to remove broken drills from wood when, Spray paint is an aerosol paint that is used by, The toilet flange heightis important for proper, After you receive your new washing machine, you are, Most people take it for granted that their, Like most people, you probably take your air, Copyright 2022 Burnshomeconstruction.com. Well, you can try doing these steps before you finally call a professional service: Make sure that your heater's power (within the breaker panel) has been turned off Much like the Rheem water heater, Richmond is very consumer-friendly. If you need to reach a higher temperature, such as for commercial usage, you can purchase an upgrade kit. Some of the models are suitable for both multiple appliances or a single application it all depends on the incoming water temperature. The temperature appears on a digital display on the front of the unit. Reasons Why There Is Water Leak Inside Refrigerator, Why Does My Air Conditioner Keep Freezing Up? Learn more. The cookie is used to store the user consent for the cookies in the category "Performance". Space-saving design for installation in limited spaces, Enjoy Continuous Hot water and save up to $1,100 over 12 years*. Carbon monoxide (CO) is a tasteless, colorless, odorless, and highly poisonous gas which can be deadly to humans in high concentrations. You can also clean the burner by scrubbing with mild detergent. Best Richmond Tankless Water Heaters. Whether you use a traditional or a tankless water heater, Step 01 - Turn Off The Power. If your household frequently takes back-to-back showers, you Slightly depress the gas control knob and turn clockwise to OFF position. It's full of built-in smart features to help prevent cold showers, alert you of issues before there's no hot water and . Atlanta, GA 30328. You should familiarize yourself with Richmond water heater troubleshooting if you have the device at home. We have a full line of standing pilot, intermittent spark, direct vent, sealed combustion and high efficiency commercial water heaters. Close the valve on the cold-water pipe feeding the water heater. House generators are quite expensive. You should contact technical support to help you trouble shoot the issue and orderreplacement parts if necessary. $609.99 $ 609. These can also be helpful to a technician. Disclaimer: Water Tech Advice is supported by readers. The error code 13 keeps coming on even after I reset Mike R., Plumber 16,751 Satisfied Customers 20 years of plumbing experience, including high end homes and service. In addition to the hot water you needit gives you the power to know, control and protect. You can set the thermostat has high as 140 degrees Fahrenheit (just like the electric models). Make sure that you clean all parts (tank and all heating elements) thoroughly. Contact customer support. Plus, they connect to Metalfab 3-inch/5-inch concentric venting without needing an adaptor. Often, this issue is caused by the gas supply, so check to make sure your propane tank is full before you do anything else. To avoid damage, flush your water heater every six months Click here to browse our residential tanks! Corporate Office: 1100 Abernathy Road, Suite 1700 water filter, debris can become trapped in this long path if not stopped by Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . The Combination Gas Control comes set at its lowest setting for safety purposes. Here are six of the most common problems and maintenance concerns for tankless water heaters: Keep reading to learn what signs to look for when identifying these issues and how to fix them! Copyright 2004 - 929 East 41st St. PO Box 4200 Turn off all electrical power to the appliance. You can find all the above Richmond water heaters for sale on Amazon, where youll also find the technical specifications for each model. View Product Tankless Electric Simply set the desired temperature and walk away. Verify power supply (120 VAC). Do not open the inner door of the appliance and try to light the burner by hand. Do not force it. Richmond water heaters meet the same standards as those of their parent company. Tankless water heaters can provide a continuous supply of hot water, while a tank will run out of hot water. While its a good idea to understand what is going wrong with your tankless water heater, physically troubleshooting the unit is best left up to the professionals. 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