If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. entouchwireless.com/affordable-connectivity-program/, https://www.entouchwireless.com/affordable-connectivity-program, https://www.entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/terms-of-service/, https://entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/affordable-connectivity-program/. Voicemail Guide www.EnTouch.net 281.225.1000 (281) 225-0000 Aliana, Berkshire, Cardi Ranch, As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. Please visit www.entouchwireless.com/plans for the most up-to-date plan offerings. No. Existing customers can also opt-in by replying to an opt-in SMS. Notice letter of participation in a qualifying state, federal or Tribal Program. Veterans Administration benefits statement. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Copy of last year's State or Federal income tax return. Upon selecting the Edit Account option, the following screen is displayed and explanation of the options available: To change your password, type the new password you want into the Password box. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. The ACP provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10.01 and $49.99). Our ACP Terms and Conditions apply, available at: https://www.entouchwireless.com/affordable-connectivity-program/ in addition to any others communicated to you that are specific to your service plan. Whether its walking you through a Lifeline application, or helping you traverse our website. KEEP THIS INFORMATION HANDY. Prepaid account balances expire within a specific amount of days that depends on the amount of payment made. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Please enter your username and password to access your account. International calling is enabled for direct communications between 2 people; certain numbers (e.g. 3 consecutive months' worth of your most current pay stubs. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. That is what we are committed to delivering to you! Erik De La Garza / October 21, 2013. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. EnTouch Wireless This is an active participant of Lifeline Assistance Program, which is powered by Boomerang Wireless. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Please refer to enTouch Wireless Terms of Service for more information. Only eligible consumers may enroll. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. Established in 1995. enTouch was founded in 1995 by H.E. Our representatives are excited to help with anything. UNLIMITED DOES NOT MEAN UNREASONABLE USE. enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. ACP is a federal government program operated by the FCC. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Customers may have one ACP and one Lifeline benefit per household. Our standard terms and conditions will apply. Our goal is that everyone finds what they are looking for, and that is why we cover a variety of products, problems, and solutions on our website. Login to MyAccount using your email address and password. A fairly complete resource we direct customers to can be found on Prepaid Phone News. International calling does NOT include text messaging, picture messaging, or video messaging. For more details on plan offerings and for full program terms and conditions, visit https://www.entouchwireless.com/affordable-connectivity-program. If you need any additional help contact Ting at 1-855-846-4389. enTouch Wireless Contact Info Customer Service: 1-866-488-8719 The password is the last 4 digits of that sim card. Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). The ACP monthly service and device discounts cannot be transferred to another household or individual. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Bovay Jr., a distinguished Houston businessman at the time. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. An eligible household is limited to one monthly service discount and a single one-time device discount. enTouch Wireless provides high-speed broadband service to ACP customers. To continue receiving your ACP service with enTouch Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from enTouch Wireless at least once during any 30-day period. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. *All forms of ID must be valid and used before expiration date. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Access Wireless serves our community by offering free cell phones and service for qualifying customers, through a government funded program. Promotional offers may be modified or withdrawn at any time. International calling does NOT include text messaging, picture messaging, or video messaging. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. Please refer to the terms of service for more details on our policies regarding the reasonable use of our unlimited talk, text and/or data offerings. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Unemployment/Workers' Compensation benefits statement. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. enTouch Wireless reserves the right to block calls to any country or international number range without notice. An eligible household is limited to one monthly service discount and one device discount. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. Available upload/download speeds will be determined by your particular service plan and speeds also depend on other factors, including network availability, as described here: https://www.entouchwireless.com/internet-transparency/. Notice letter of participation in a qualifying state, federal or Tribal Program. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-488-8719 or by dialing 611 from your enTouch Wireless phone. To ensure that all customers have access to reliable services provided at a reasonable cost, you may not use our service in a manner that interferes with another enTouch Wireless mobile customers use of our service or disproportionally enTouch Wireless network resources. ACP is a federal government program operated by the FCC. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Click here to view the Paper Application options. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). conference, chat lines, and premium numbers) are not supported and may be blocked. It provides coverage in more than 20 states including in California wherein Californians have two options to choose and enjoy the plan. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. ENROLL FOR ENTOUCH WIRELESS LIFELINE SERVICE. Featured review. For additional information about broadband speeds, including network limitations, visit https://entouchwireless.com/internet-transparency/. You can apply your ACP discount to any available enTouch Wireless service plan. Skip to content. Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. Copyright 2023 enTouch Wireless All Rights Reserved. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. Our standardterms of serviceapply. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. We Are In 34 States! Hence, here is the comparison of the two plans in the state of California. Your Name *. Read More Award-winning support is just a tap away. Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. ENTOUCH Smart Building Solutions. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. This review was chosen algorithmically as the most valued customer feedback. Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. Lifeline Assistance Programs. Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Well be available any time you need help with your phone or your service. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. EnTouch has countless complaints through BBB and FCC showing a history of purposely playing games with their customers, constant service interruptions and countless other issues. Qualifying individuals receive Free cell phone service. ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. conference, chat lines, and premium numbers) are not supported and may be blocked. Customers must be first-time Amazon Prime . Copyright 2023 enTouch Wireless All Rights Reserved. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). You agree that any state, local, Tribal government, school, or school district may share information about your receipt of benefits that would establish eligibility for the ACP and that such information will be used only to determine ACP eligibility. Click here to check coverage in your area. OFFERS MAY VARY BY STATE and service may not be available in all areas.
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