Please contact dealership to verify unit information and availability. bunk above drivers compartment has failing motor brakes. State: Texas. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Is An RV Renovation Project Right For You? 2022 Thor Motor Coach freedom elite. After getting back both radios not working. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. I think that is the Thor way. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. . A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. Posts: 7. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. The claim is currently under review, you should hear back from your rep by the end of this week. We make the transition smoother with this free Owners Guide. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. This dealer in **** miles away so thats not happening. **** had no issues resolving many of the other problems with our coach. I can only speak to the radio wiring in my coach. I admit, we were naive in thinking that the labor charges could be so little for such a job. we do not have any videos here. Save. There's a reason why so many choose Thor Motor Coach. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. **** has not acted in good faith, as the documentation will show. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. Plus tax, title and license. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. Posted January 8, 2016. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Submitting a response indicates a willingness to work with customers to make things right. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Based on the pictures provided to us, there is no repair to be made. According to the call notes several of his concerns were discussed and further explained. Payments are with approved credit. Complaint Type: Problems with Product/Service. Stock #46257. Like most: All went so smoothly from our first email to our going through the American Canadian borders. What's The Best Cordless Vacuum For RVers? There's a fuse on the back of the radio. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. They gave **** rv support ***********. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. This is an independent, unofficial site. . Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. We have documented the roof concerns in case it does happen to be a concern. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Paint. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! One previous owner purchased it new.We have had multiple issues with the coach. Across from the sofa is a booth dinette. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French Step inside and find a 68" jackknife sofa to the right of the entry door. Diesel and gas-powered chassis options. Which we received no assistance. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. WHY are the flooring issues causing such concern on behalf of Thor? Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. Jumping through hoops. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. I got a jump and the car battery is working fine now, but the house batteries are still dead. Please select a year to search for available owners manuals. Discover the necessary items to make this an unforgettable adventure! Have driven unit less then 250 miles since purchase. She is also equipped with . Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Thanks for the replies. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. $5,000. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. . AMAZON LINK:. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. Complete this form and we'll contact you with our wholesale price. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? How can **** choose to refuse to fix this chronic and widespread issue? Im about to conclude that the Axxera radios/cameras are junk and mine is shot. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). We strive to ensure all pricing and information contained in this website is accurate. She agreed to wait till it is safe to drive the coach to get the estimates. Pantry. Based on what was submitted to Thor, we see no warranty concern. My husband was ill and could not drive the coach to *******. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. We purchased a 2016 ************ 40xte with ****** miles on it. RV Wife. The requested information: 2019 *********************** **** motor coach. Wondering if the converter is shot. This is truly a manufacturer defect. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. I have looked and checked all connections and fuses I can find. Contact Sales. You might find those release tools with the manual for the radio. For a better experience, please enable JavaScript in your browser before proceeding. This has all been dragging on for far too long.
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