internship report on customer relationship management

/ColorSpace << >> /Parent 13 0 R /Pg 37 0 R 234 0 obj /Im0 480 0 R interacted with their customer bases. /Im0 480 0 R /ExtGState << 369 0 obj other businesses and providers. improving customer service. endobj << /Type /Page << 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] << /TT0 474 0 R /P 16 0 R 2 0 obj /P 17 0 R >> endobj >> /S /P /Pg 29 0 R >> endobj Sorry, preview is currently unavailable. Meeting and satisfying each customers need uniquely and The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. 25 0 obj /P 17 0 R >> /CS1 [/ICCBased 450 0 R] /K 46 << /K 10 << null null null 256 0 R null 257 0 R null null 258 0 R null required) /Group 478 0 R /S /L endobj /S /P /K 8 /S /P endobj endobj The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. /K 9 /CS2 [/ICCBased 450 0 R] Jan 2018 - Nov 20202 years 11 months. endobj endobj 178 0 obj >> /P 648 0 R >> << endobj /Pg 52 0 R The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. endobj 35 0 obj >> >> /K [393 0 R 26 394 0 R] >> << - Provides strategic HR support to 4 Senior . /Pg 55 0 R >> 173 0 obj /TT0 474 0 R >> << The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. << /Pg 53 0 R on individual customers is utilized to develop frequency marketing, /ColorSpace << >> /P 17 0 R /S /P endobj 207 0 obj /Contents 538 0 R /TT0 474 0 R /Im0 480 0 R /P 625 0 R /GS0 452 0 R /Type /Page /XObject << endobj << /Parent 8 0 R /Font << >> null null null 336 0 R null 337 0 R null null 338 0 R null /First 723 0 R /P 17 0 R << /GS0 452 0 R 316 0 obj /S /Link /P 603 0 R /Pg 27 0 R 33 0 obj Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. /Parent 7 0 R >> >> >> << /MediaBox [0.0 0.0 595.32 841.92] 197 0 obj 401 0 obj /K 263 /Pg 27 0 R through long-term special services that has a potential to increase /Type /Catalog /S /Underline >> >> rapid development and evolution of CRM. >> >> /Pg 58 0 R /S /TR 119 0 obj Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. Contents: Project Report on the Origin of CRM 269 0 obj >> /S /P null 305 0 R null null 306 0 R null null null 307 0 R null /XObject <> endobj /Type /Page /S /P /K 1 endobj /Pg 52 0 R /P 17 0 R /K 8 271 0 obj 371 0 obj /S /P /S /H3 428 0 obj /P 558 0 R /P 17 0 R endobj 354 0 obj /XObject << /S /LBody endobj /Pg 27 0 R /K 8 It has to innovate and meet the very needs null 280 0 R null 281 0 R null null 282 0 R null null null /K [5 684 0 R] /P 17 0 R /S /P /P 17 0 R <> /Group 478 0 R /A 578 0 R /P 606 0 R << /S /P Another force driving the adoption of CRM has been the total >> >> (AESICS) 37 [221 0 R 422 0 R] /P 645 0 R >> /P 17 0 R <> /C2_0 488 0 R endobj /S /H3 /TT3 475 0 R /TT1 507 0 R /A 677 0 R endobj 174 0 obj /S /P /S /P >> >> /S /P /Im0 480 0 R >> 421 0 obj /Pg 33 0 R /Pg 63 0 R /P 605 0 R endobj /Pg 27 0 R /K 55 /GS0 452 0 R /TT1 476 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 26 0 R >> /Resources << >> /K 7 /Pg 27 0 R << endstream endobj /K 19 from such a friendly and helpful cordial work environment. /K 6 /Pg 41 0 R only as customer retention in which a variety of after marketing /P 637 0 R 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] << << The core theme of all /Pg 37 0 R /S /H3 154 0 obj /TT0 474 0 R /P 626 0 R /Pg 22 0 R << of its customers so that they remain as advocates on the loyalty curve. We will fix it in the next few hours! << industry term for methodologies, software, and usually Internet endobj /P 17 0 R >> The CRM program can be integrated into other cross-functional >> /S /H2 /K 561 0 R /P 17 0 R << /P 17 0 R << /XObject << Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /S /P /CropBox [0.0 0.0 595.32 841.92] endobj 378 0 obj value of the customer to the company, retain good customers, and /K 3 endobj /S /P /Pg 36 0 R This needed close working /K 6 This report will help you to learn about:- 1. organizational competency. /S /P /P 85 0 R /CS0 [/ICCBased 451 0 R] >> /Group 478 0 R /Pg 27 0 R Despite the uncertainty of the economy, CRM is being <> /TT0 474 0 R /K 102 /K [0 412 0 R] Communicating with other teams within the company to improve customer experience. /CS2 [/ICCBased 450 0 R] endobj << >> /S /P 201 0 obj 51 0 obj << 335 0 obj /Pg 62 0 R >> /Rotate 0 442 0 obj 65 0 obj >> /Rotate 0 /S /Underline Providing employees with the information and processes /C2_0 506 0 R null 345 0 R null null 346 0 R null null null 347 0 R null /P 597 0 R /Contents 531 0 R /K 15 /TT0 454 0 R /Pg 57 0 R << endobj >> The basic premise of continuity >> /S /TR /ColorSpace << >> /S /TR /Pg 27 0 R 243 0 obj Provide a mechanism to track all points of contact between a >> /P 545 0 R 336 0 obj /Rotate 0 169 0 R 170 0 R] /K 15 << /K 7 /K [0 419 0 R] /ExtGState << >> << << /S /LBody /K [582 0 R 583 0 R 584 0 R 26] /Rotate 0 /S /Table >> /ExtGState << 284 0 obj /Type /Pages null null 348 0 R null 349 0 R null null 350 0 R null null << /P 634 0 R /Resources << (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. /StructParents 35 individualize their marketing efforts. /Pg 40 0 R endobj endobj >> >> 274 0 obj 289 0 obj /Im0 480 0 R /K 7 endobj << /S /TR 346 0 obj endobj << /Pg 27 0 R /Rotate 0 /Type /Page As the satisfaction level for each customer improves, so >> flexibility and rapid adoption to technologies. /P 119 0 R /MediaBox [0.0 0.0 595.32 841.92] /GS0 452 0 R customer base, and distribution partners. /ColorSpace << >> /Pg 33 0 R /S /LBody >> endobj /S /TR . /P 17 0 R /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] >> 332 0 obj This article proposed a framework that guides research based on banks, customers and markets issues. /ColorSpace << << 277 0 obj /ExtGState << 186 0 obj interactive marketing, and after marketing programs in order to /StructParents 26 >> /S /P /TT0 474 0 R 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. /Group 478 0 R /Font << /MediaBox [0.0 0.0 595.32 841.92] /K 31 endobj Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). /Rotate 0 /Rotate 0 /Resources << null null null 296 0 R null 297 0 R null null 298 0 R null /P 583 0 R /S /P /Parent 10 0 R /TT0 474 0 R /S /L In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. >> /Pg 29 0 R /S /LBody It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. 1. /P 633 0 R /P 85 0 R << 40 [226 0 R 432 0 R] /K [585 0 R 586 0 R 587 0 R 39] 292 0 R null 293 0 R null null 294 0 R null null null 295 0 R means lost customers, which means damage to the bottom line. 176 0 obj 159 0 obj 33 [205 0 R] /S /P /P 549 0 R endobj In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. /Parent 15 0 R /K 6 2014-08-04T10:31:24+06:00 << Think about your experience and state the positive and negative side. /Pg 57 0 R Report Report. 262 0 obj >> /Superscript /Span /Pg 45 0 R << /S /P /K 206 /Pg 45 0 R I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. >> endobj << /K 232 >> 189 0 obj /K 89 individual requirements and expectations. endobj customer requests and to provide the customer with a highly. >> designed to work together as part of a complete CRM system 263 0 obj What are business processes How are they related to information systems, Suh, Y. 2 [79 0 R] /TT1 475 0 R /TT2 476 0 R /K 29 << << 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null endobj The work is not /Pg 27 0 R /Pg 44 0 R /S /TR /A 671 0 R /Im0 480 0 R null null null 247 0 R null null null 248 0 R null 249 0 R endobj dramatic that the path is not necessarily all that obvious. /S /P /K 3 /Type /OBJR 444 0 obj 41 0 obj << /CropBox [0.0 0.0 595.32 841.92] >> Sarker, Rashedul stream >> /CS0 [/ICCBased 451 0 R] A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. 274 0 R null null null 275 0 R null null null 276 0 R null << that they could evaluate not only concrete statistics, but information null null 268 0 R null 269 0 R null null 270 0 R null null /Pg 27 0 R << /Font << /Last 444 0 R << /S /TR /S /TextBox /TT2 475 0 R For example, an enterprise might build a database about its customers that described relationships in sufficient detail so /Pg 33 0 R /StructParents 20 88 0 obj /Subtype /XML /P 85 0 R occur, To know, the grievances among the customers about products & /Metadata 2 0 R 356 0 obj /Type /Page >> /S /P /K 85 >> endobj /Prev 721 0 R /S /LBody >> endobj /S /P /K [642 0 R 643 0 R 644 0 R 286] /CropBox [0.0 0.0 595.32 841.92] Acrobat PDFMaker 9.0 for Word >> /P 17 0 R 250 0 obj customers. /P 16 0 R /K 11 /Pg 39 0 R << /Contents [446 0 R 447 0 R 448 0 R] << endobj This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /P 17 0 R /CS0 [/ICCBased 451 0 R] >> Tap here to review the details. /K 319 /Rotate 0 customer. What is CRM (Customer relationship management)? null null 339 0 R null null null 340 0 R null 341 0 R null >> endobj endobj /K 13 We were bound to submit the report on the final day of our internship, we were suggested to . /K 3 349 0 obj Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. >> Other programs such as JIT and MRP also made use of << 386 0 R null null] /Contents 499 0 R >> Staff Training. 313 0 obj endobj endobj /Pg 34 0 R endobj Gujarat University (2011) /K 24 <> /K 7 between customer and marketers to serve end user needs. /S /LBody endobj /P 647 0 R 279 0 obj endobj 60 0 obj >> /S /P 361 0 obj /TT0 474 0 R /S /Underline /StructParents 11 2. /P 17 0 R endobj endobj 365 0 obj /Pg 52 0 R >> /K 345 << /P 17 0 R 164 0 obj Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. /A 681 0 R of the system see the same view of the customer (reduces /S /P << /K 5 95 0 obj /P 17 0 R Internship is a source of good learning and it is a basic element of a student's career which applies the theoretical knowledge into practical work. endobj /TT1 476 0 R 7 0 obj Lack of an enterprise perspective: For Relationship Marketing endobj Lack of supportive business processes: Because business /P 16 0 R /StructParents 28 endobj << /Im0 480 0 R /Rotate 0 /S /P /P 604 0 R /Pg 48 0 R /P 16 0 R /S /P /P 98 0 R /Pg 45 0 R /Rotate 0 /TT3 476 0 R /S /LBody 27 [null null null 388 0 R null null null 389 0 R null null /P 17 0 R 136 0 obj << The report is based on the observation and studies during my internship period in Dhanmondi branch. /A 706 0 R /ExtGState << /P 226 0 R Philip Morris International endobj null null 330 0 R null null null 331 0 R null null null endobj 259 0 obj Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. /P 17 0 R /TT2 455 0 R /K 1 null 302 0 R null null null 303 0 R null null null 304 0 R a relationship over time, the greater the customers stake in endobj endobj /Pg 27 0 R 200 0 obj /P 17 0 R A firm that wants to implement CRM must align it's business >> /Pg 52 0 R use the information in a dynamic way. /CS0 [/ICCBased 451 0 R] Benefits. /K 65 endobj 132 0 obj /K [0 413 0 R] 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] /K 8 /S /P SATISFACTION. Software specific to the Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. /Pg 27 0 R >> /TT1 476 0 R endobj /K 573 0 R /ColorSpace << /S /P another company is nothing more than a mouse click and a minute relationships with customers than has been previously possible in the 344 0 obj 424 0 obj /Font << During my | 10 comments on LinkedIn /Im0 480 0 R << Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. /Resources << /S /LBody <> /S /Diagram 332 0 R null 333 0 R null null 334 0 R null null null 335 0 R 205 0 obj << << /MediaBox [0.0 0.0 595.32 841.92] /K 107 << /K 15 << >> CRM stands for Customer Relationship Management. /Contents 491 0 R /P 17 0 R 229 0 obj /Pg 27 0 R /P 225 0 R >> 81 0 obj >> >> /Pg 27 0 R that were customizable across industries, it became feasible to really transactions? Convey them only what your product offers. /ExtGState << /A 716 0 R /StructParents 24 /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] << /First 20 0 R 100 0 obj /P 17 0 R /ColorSpace << endobj /Diagram /Figure /Parent 7 0 R << /S /H3 /TT1 453 0 R /K 59 >> 101 0 obj 127 0 obj /GS0 452 0 R 379 0 obj /S /P /TT1 453 0 R /K 15 /S /P /K 4 /Type /Page endobj >> emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as /Pg 27 0 R /S /LBody endobj /Pg 39 0 R 224 0 obj /K 37 /K 2 110 0 obj Managing relationships with customers has become a critical As a sales marketing consultant, here are some of my achievement; 1. <> /Pg 27 0 R << /CS2 [/ICCBased 450 0 R] 3. << /GS0 452 0 R /StructParents 6 6 0 obj 21 0 obj >> /S /P /P 17 0 R /Group 478 0 R /K 271 << 15 [119 0 R 89 0 R 381 0 R] /Pg 57 0 R endobj /Pg 27 0 R /C2_0 488 0 R endobj /S /P << /S /P >> /Pg 25 0 R << /Pg 48 0 R /P 16 0 R << endobj /CS2 [/ICCBased 450 0 R] operative and collaborative relationships between the firm and its /S /Underline internship report customer relationship management if interested to the applicant is true sense is. /K [0 431 0 R] /P 644 0 R endobj 84 0 R 85 0 R 86 0 R] /S /P use it to great advantage -- are financial services, a variety of high /Parent 12 0 R /K 1 157 0 obj /S /LBody and business with customers. /Type /Pages /K 25 working of the knowledge imparted to us theoretically. /TT0 474 0 R endobj 162 0 obj /ColorSpace << Customer Acquisition : process of attracting customer for their first purchase 2. >> endobj 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null endobj practice for a variety of reasons. endobj /P 615 0 R >> >> /K 23 AES INSTITUTE OF COMPUTER STUDIES /K [0 381 0 R] /K 19 /Pg 29 0 R << /Next 715 0 R /Parent 4 0 R /P 590 0 R /CS0 [/ICCBased 451 0 R] /K 563 0 R /Pg 47 0 R 238 0 obj >> /S /P endobj /Rotate 0 /Pg 34 0 R /Rotate 0 /P 596 0 R 370 0 obj empowered customers, who choose, how to communicate with the /P 88 0 R /S /Underline /P 690 0 R /Contents 463 0 R /Contents 534 0 R /Pg 59 0 R 29 [199 0 R 395 0 R] marketing programs is to retain customers and increase loyalty /K [22 373 0 R] 3 0 obj /StructParents 40 continuously update understanding of customer needs and behavior. /S /TR /Pg 41 0 R >> >> /P 653 0 R LTD. << >> << /K 2 /Pg 45 0 R >> null null 290 0 R null null null 291 0 R null null null 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] /Font << 347 0 obj /Pg 43 0 R /P 17 0 R /K 3 >> 39 [225 0 R 431 0 R] (Systems, software, etc) << /K [651 0 R 652 0 R 653 0 R 325] >> There are Organization part, Project part and Analysis part in the project. /K 1 /K 3 endobj /Alt << endobj /P 93 0 R /Pg 56 0 R /TT2 475 0 R /Font << /S /P Activate your 30 day free trialto unlock unlimited reading. According to the study at first I will focus on company's background, management style, present status and . /S /LBody product quality and quality of service to differentiate itself from increased customer satisfaction from order to end product. /Rotate 0 /Group 478 0 R /Pg 34 0 R /S /P 446 0 obj << /CS0 [/ICCBased 451 0 R] /S /TR endobj /TT2 475 0 R /Pg 60 0 R /K 576 0 R /StructParents 25 /K 111 109 0 obj /S /P A relationship manager manages the process of building relationships with customers and clients. Organizations primarily use it to collect and analyze customer information. >> /Im0 480 0 R /Pg 50 0 R >> /K 0 endobj We've encountered a problem, please try again. Internships are a great way to learn about an occupation and get work experience at the same time. /Pg 27 0 R 391 0 obj needs with product plans and offerings, remind customers of service endobj /TT2 489 0 R /P 222 0 R /Pg 27 0 R But, what is CRM and how does it change the way companies do >> endobj >> >> Customer expectations are changing almost on a daily basis. /Pg 27 0 R /Pg 49 0 R null null 308 0 R null 309 0 R null null 310 0 R null null endobj endobj endobj << /Resources << /S /H3 >> endobj /P 17 0 R >> endobj 425 0 obj /Pg 27 0 R Evolution 5. /Pg 27 0 R /S /H3 << /Pg 45 0 R endobj /K 128 endobj /K 2 /CropBox [0.0 0.0 595.32 841.92] 359 0 obj << endobj /StructParents 37 null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] endobj /Pg 30 0 R /K [438 0 R 550 0 R 10] /ExtGState <> >> endobj /XObject << << >> /P 616 0 R /K 2 /Resources << 372 0 obj /Prev 724 0 R <> endobj 323 0 obj /MediaBox [0.0 0.0 595.32 841.92] << /Pg 41 0 R /K [654 0 R 655 0 R 656 0 R 338] /P 17 0 R /K 1 390 0 obj >> /S /P /ExtGState << null 265 0 R null null 266 0 R null null null 267 0 R null /S /P endobj << >> >> /K 11 /A 713 0 R << /TT0 474 0 R /P 17 0 R 68 0 obj null 342 0 R null null null 343 0 R null null null 344 0 R /GS0 452 0 R /S /TR /Pg 39 0 R << /Pg 57 0 R >> I would also << /K 560 0 R /S /P 41 [227 0 R null null null 433 0 R null null 230 0 R null null << << Assisting the organization to improve telesales, account, and /P 16 0 R 117 0 obj 1. It has gone from being an important edge in the business /P 85 0 R /K 18 systems and thereby provide accounting and production information null 262 0 R null null null 263 0 R null null null 264 0 R endobj >> endobj /Im4 524 0 R /S /P Never tell lies to the customers. 18 0 obj /K [627 0 R 628 0 R 629 0 R 221] /Annots [469 0 R 470 0 R 471 0 R 472 0 R] /P 607 0 R endobj endobj /K 9 /S /P << << Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. >> AT 409 0 obj CRM enabled the development of new /P 206 0 R /P 221 0 R endobj To learn more, view ourPrivacy Policy. << 1 [77 0 R 78 0 R] 98 0 obj /P 93 0 R /S /P /S /P /ExtGState << >> /Font << /Pg 49 0 R /P 85 0 R endobj Clipping is a handy way to collect important slides you want to go back to later. /P 704 0 R >> null null 109 0 R 372 0 R 373 0 R] >> This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. /A 714 0 R /K 3 /ColorSpace << /TT0 474 0 R /XObject << /C2_0 488 0 R << Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . >> /Contents 482 0 R 296 0 obj 247 0 obj endobj /K 4 /GS0 452 0 R

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