An official employee, such as myself or whoever is first available, will respond. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. The easement at my back property line has poles with electric and utility lines. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window 5. Write your 17-digit account number on the "For" line of your check or money order. How do you get straight to a representative? How do I talk to a real person at Comcast? I can't get into my property because the line is blocking the drive way. For your safety, do not touch or move the downed line. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's infuriating. Then Call Us. It's a hazard to pedestrians and vehicles! A coaxial cable is capable of carrying current. Scroll down and select Manage Internet. Press Enter to send it. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Cookie Notice Stay at least 35ft away from any downed wires during cleanup and other activities. In the 'To' line, type "Xfinity Support" there. Please send us a PM with your first and last name, as well as house numbers to your service address. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. I have a downed wire in the middle of the street. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Asking on behalf of my place of business. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Can you direct message us your name and address, please? For more information, please see our That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. https://corporate.comcast.com/stories/meet-our-digital-care-team. Thanks! Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? For more information, please see our Comcast does not do tree trimming. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. I don't have AT&T, or a landline. Two delivery trucks have had close calls recently. In order to get started can you please send me a Modmail message with your full name and service address? I called on 7/20/21 to report this issue and no-one has been to fix the wires. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Discussion. Type a message to let us know what your issue is. To qualify for the credit, customers must: 1. You may have to enter a lot of personal information to get connected, including your ZIP code. Rod Furlan is a crook and Thief and should be held accountable. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Comcast landlines are being used by homes and businesses alike. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Store Locator Status Center Check for outages and troubleshoot your services. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Do what's best for your business. Call 800.288.2020 and select Repair. We have made changes to keep employees safe so response and call times may be longer than usual. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. I also appreciate you taking a moment out of your day to reach back out to our team! Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Its important that you dont exit the vehicle unless youre in imminent danger. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Press question mark to learn the rest of the keyboard shortcuts. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This website is using a security service to protect itself from online attacks. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. We've had a downed wire touching our building for about two months at this point. up. X | `>`. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Let us give you a call as soon as an agent is available. Immediately Call Emergency Services. Please contact the moderators of this subreddit if you have any questions or concerns. When asked if you want to order new service, say "No." A drop-down list appears. Privacy Policy. There may be a 60 day notice cancellation fee for your service. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. If the center conductor of the cable is solid copper, it carries it quite well. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I think it may be the original phone line. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Stay at least 10 feet away from the wire and secure the area to keep others away, too. A recent storm brought down a tree which took down one of the above ground cables by my house. First Call 9-1-1. We truly appreciate you taking the time to reach out to let us know about a downed wire. See how you can save when you add Comcast Business Mobile or add a new line. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am extremely frustrated this issue has not been of the upmost importance to your company. We've had a downed wire touching our building for about two months at this point. ET. Create an account to follow your favorite communities and start taking part in conversations. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. If you are experiencing problems with Comcast Xfinity, please submit a report below. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages A drop-down list appears. Search accounts based on account number, or chat online. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. A drop-down list appears. Please call this number (855) 307-4896 to set up your service. This post was marked as closed. Our team can help get that line raised. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Tips in case of an outage What if my power is out? Asking on behalf of my place of business. An official employee, such as myself or whoever is first available, will respond. My electric company has been out already and have told me that it is Comcast's issue. I explained this to the rep when I called to cancel. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Thank you! it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. 1. Press Enter to send it. They have been hanging very low for over a year. A: Cable and phone wires dont carry current, so its safe to remove them. Responsible . We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Thanks! Question: Does Comcast Hve To Repair A Cut Cable Line. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It has been severed months ago and left hanging. How do I report an above ground cable down? There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Thanks. We can assist you with getting a ticket opened to let our amazing local team know. Companies respond better when others are watching. I am a bot, and this action was performed automatically. Then, call PG&E at 1-800-743-5000. If you absolutely need to have it removed, consult with an electrician before doing so. It's not the power line and I don't think it's the regular cable either because there's no service outage. Then it tells me it can help me better if I sign in. Comcast Xfinity Outage Map. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. How does cable internet get to your house? @XfinityThomasChow long does it take for someone to reply? I am an Official Xfinity Employee. Should you experience further issues, please create a new post. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. -You are responsible for the "mast," the . Archived post. Create an account to follow your favorite communities and start taking part in conversations. Dial 333 to get connected to a customer service representative. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. How to Report an Issue Online Visit xfinity.com/xfinityassistant. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Connectivity and managing Your Comcast Business network. Call 800.288.2020 . Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Who is responsible for cable line from pole to house? Payments are posted to your account after 5:30 p.m. on the day they are received. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Report it online using Xfinity Assistant. came out and verified that it isn't live. How do you fix an exposed wire without electrical tape? Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Select Start Troubleshooting to begin your modem restart. Call 800.288.2020. and our I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Contact Us | Comcast Business Support By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. There appears to be no other way to contact comcast/xfinity. The ground around your car may be energized. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. If the IP address resides on the Comcast network. An official employee, such as myself or whoever is first available, will respond. It's in front of my yard, and it goes across the street. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Welcome to the Xfinity community! Click the direct message icon, 2. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. -ATTU-verseCare. Hello @user_300363 and thank you! I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Press question mark to learn the rest of the keyboard shortcuts. I suspect it's an old wire). Our community is your official source on Reddit for help with Xfinity services. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. A recent storm brought down a tree which took down one of the above ground cables by my house. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. The channel and its live streaming world news is available . View the Xfinity outage map and find out when an area will be back online. We have made changes to keep employees safe so response and call times may be longer than usual. Make the report to that person.. Whenever there is an outage, your first step is to report it via email or twitter. Press 0 a lot. to Call your mayor's office. Thanks! Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. How to Reach a Real Person at Comcast/Xfinity. Provide your account info and say, Line is down., Dont have AT&T service? Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. A woman in Huntington says she contacted Comcast several times about a line. You can report an issue by going to the Xfinity Status Center. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. How to Report an Issue Online Visit xfinity.com/xfinityassistant. How to report a down or damaged CenturyLink line. Stay put and call 911. ASA, ABA, Adherence). A tree in my back yard has two large branches resting on the phone/TV cables. Emails sent with an attachment cannot be processed. Can you please send us a Modmail message with your first and last name and full address? Comcast Xfinity problems in the last 24 hours. Your IP: Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Let us know. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. This website wants shut If you have questions about your services, we're here to answer them. I am a bot, and this action was performed automatically. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 I am at a loss. Jul 2007 - Sep 20169 years 3 months. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. An official employee, such as myself or whoever is first available, will respond. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. What to expect: Your complaint will be posted online in a public database. If youve got a free afternoon, you can run the cable yourself and save some money. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. A drop-down list appears. and our Some utility companies mark or paint their lines. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Warn others to stay away. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . That person will tell you who the city's contact is in the Comcast governmental affairs office. I am a bot, and this action was performed automatically. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. By selecting Accept all, you consent to our use of Cookies. It may be used in setting the FCC's priorities for regulating companies like Comcast. For immediate assistance, check out the Xfinity Assistant. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Don't touch anything or anyone in contact with a downed power line. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Our team can assist with getting those downed wires raised. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sound the horn, roll down your window and call for help. Let us know. Don't touch a downed power line or other equipment. Verizon Business customers. Never touch a downed overhead electrical line. We have made changes to keep employees safe so response and call times may be longer than usual. Hope this helps you out. I do apologize once again for the delay on our end and sincerely appreciate all your patience! The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. You have to sign up for gig service and sign a 2 year contract first. This option is available 24 hours a day, 7 days a week. For immediate assistance, check out the Xfinity Assistant. Not a word either by phone, email or through the support chat since then. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. The tree and the cable are both on the grass verge next to my property. 2 1 RR ryanray.rr81 Visitor 2 Messages Hello @ryanray.rr81 and thank you! Please contact the moderators of this subreddit if you have any questions or concerns. Report downed power lines at 713-207-2222. New comments cannot be posted and votes cannot be cast. Update on June 10, 2021. #iworkforComcast That's not what we want to see! Call BGE at 1-877-778-2222 to report any downed electrical lines. You can contact 811 to get utility lines marked. Call 911, which will get the FD out to asses the wire (s). Please send us a direct message to "Xfinity Support" with your full name and address. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Please help before someone gets hurt. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. God forbid this huge company actually provide a phone number where you could talk to someone. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. In the top right corner, you'll see a little chat icon near the bell icon. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. When should we expect this to be corrected? Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Sky News is distributed via an English-language radio news service, and through online channels. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. To confirm, are the wires in question still low-hanging by chance? Privacy Policy. Thank you so much Anthony for sending us over those details and the Modmail. Our community is your official source on Reddit for help with Xfinity services. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. I called but only received voice mail. Call us at 800-477-5050. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Then it thanks me for signing in. Id give them a ring. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Do not send the firewall logs as an attachment. Hello there! Usually 911 dispatch has unlisted numbers for utilities. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Where or how can I report this? Ask for the Comcast liason. I have followed these instructions and sent the private message on 6/1/21. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? . Choose the option that best describes your situation. You will need to contact a tree trimming service yourself. Step 1: Inquiry. We ask for direct messages because we can't post personal information in public. I hope youre having a great week so far! I will post again here when/if I receive a reply or action is taken. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. However, its critical not to cut into a power line, as you know. Press Enter to send it. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How do I know if my home is wired for Comcast? Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Hello saftek and welcome, The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Talk to Us. I really appreciate you being a member of the Comcast Family! This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. 5. Get in touch with Comcast Business. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Like. How do I report this? Who do you call for a downed cable line? For immediate assistance, check out the Xfinity Assistant. Should you experience further issues, please create a new post. I hate to hear this has been your experience and would love to investigate this for you! How to report a downed wire if I'm not a customer? I have a downed line in my front yard. The wires at my rental property are on the ground. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Select Restart Modem to begin troubleshooting. If you have questions about your services, we're here to answer them. if the line is damaged, to reconnect service they'd probably be running a new line anyways. . Massive outages do occur because of problems such as storms, floods etc. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Thanks. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. STAY AWAY from downed power lines. The tubing will start to shrink almost right away. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive.
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