Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. If your card is registered, the theater can look up your account with your registered phone number or email. Your Fandango A-list tickets should be in your A-list reservations. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. I went online and tried to talk to a representative about my card mishap. Please email your request to questions@paragontheaters.com. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. No. Please call your local theater directly for more specific information. The application is provided on an "as-is" and "as available" basis. So I was at work trying to print this and no images or barcodes were popping up. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. I was about to purchase when the screen went blank. Then, depending on how well a film performs, we will determine if it will "hold over" another week. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. What is theDiamond Rewards Loyalty Program? At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. Please don't use Fandango for your movie tickets. It is REGs policy to support the MPAA ratings system to the fullest extent possible. Gift cards also can be purchased at any theater. I have the exact same error. As it takes up to 72 hours for you to receive a response, you can submit your query via. Information provided by various external sources. Especially if it has anything to do with Fandango. 1. The only way I could get a credit was if I joined their VIP program. When I was able to get on website it appeared that my purchase of tickets did not go through. All passes are at the box office*. What are the Ages for Children / Senior Pricing? It was not the theater I had selected and we realized that when they could not scan the ticket code. No. And I get to pay an extra fee for this hassle? For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Precious metals are still not accepted. Their credits DO NOT WORK when you go to book tickets. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Customer Service chat is the biggest joke. Do not use them.Mike. Open it in your web browserand start exploring the services we can offer. Regal Entertainment Group theatres are handicap accessible. Please check your local theater under the Ticket Pricing tab. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. Some websites just DO NOT work properly & it seems I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Still no response from Fandango. You can visit your local theatre to find their specific pricing policy. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. You can receive refunds for tickets up to 60 minutes before the showtime. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. I selected a theater and movie and went to checkout. Refund requests are not accepted after showtime. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. Parents are urged to learn more about the film before taking their children to see it. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. How Can I Get a Movie Ticket Refund With DoNotPay? If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Once I tried to purchase online they said that my card wasn't activated. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. Fandango offers refunds or exchanges, and there are several ways you can go about it. Press question mark to learn the rest of the keyboard shortcuts. Card would not work. Extremely hard to get a hold of once purchased. We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. I live in Florida and searched the movie theatre I wanted in palm beach gardens then picked my movie, my time, and my seat and purchased the tickets. Legal Reigns supreme. Contact your local theatre if you have questions regarding any state or local requirements. Someone needs to shut them down if they cant do better than this. Child tickets are for ages 2-12 . Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. 2006-2023 Viewpoints. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Please visit our Health & Safety Action In Regards to the Coronavirus page. Amazingly the purchased showed up. Absolute garbage company with terrible customer service! Purchased my tickets for Sat and didn't realize the system selected Fri. What is a Mobile Ticket? Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. This is illegal and I will not just forget and move on. Refundsare not available after the booking showtime. What time does the theatre location open? I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . My first and last time to use them. They owe me a $13.00 Gift Card! Online orders placed by Noon EST will be shipped within two business days. Minutes. Any money or points on thecard will be merged to the account number you want to keep. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). We are not unfamiliar w/ the use of a computer. Corporate As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. Health & Safety Action In Regards to the Coronavirus. checks for MPAA guideline adherence at the doormans post and theatre checks. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Yes! #1. Enter your details in the chat box and complete your refund request. Senior prices vary by theater. Companies can ask for reviews via automatic invitations. Sorry, but all credit cards used must have a U.S. billing address. View detailed list of Movie Club credit usage and renewals. $70 spent and had to purchase new tickets to see the show. On the Confirm Order page, enter the gift card number and 4-digit PIN. General admission for all adult tickets purchased for performances during matinee hours. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. Parents give the movies their ratings-men and women just like you. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. Lux Box NOTHING. For extenuating circumstances, please consult theatre management. Have a credit on a VIP card but can't use . After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. All Regal Entertainment Group theatres are smoke-free environments. Try the Fandango FAQ for more information. How do I update/change my payment method in the Regal mobile app? If you need assistance for any reason, please ask one of our theatre personnel for assistance. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. Never ever deal with these people. You can check your gift card balance. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Thank you for your purchase. DoNotPay can help you save big bucks on all lifes trifles! The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres SCAM LIKE: Attempted to use the fandango site. Fury of the Gods: The IMAX 2D Experience, John Wick: Chapter 4 - The IMAX 2D Experience, My Neighbor Totoro 35th Anniversary - Studio Ghibli Fest 2023, The Journey: A Music Special from Andrea Bocelli, The Metropolitan Opera: Der Rosenkavalier, The Metropolitan Opera: Der Rosenkavalier ENCORE, SPIRITED AWAY: Live on Stage - Studio Ghibli Fest 2023, Ponyo 15th Anniversary - Studio Ghibli Fest 2023, The Metropolitan Opera: Don Giovanni ENCORE, The Metropolitan Opera: Die Zauberflte ENCORE, Kiki's Delivery Service - Studio Ghibli Fest 2023, Nausica of the Valley of the Wind - Studio Ghibli Fest 2023, Castle in the Sky - Studio Ghibli Fest 2023, The Wind Rises 10th Anniversary - Studio Ghibli Fest 2023. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. I am done with these RUDE and UNHELPFUL people. Please call theatre for any local restrictions. These boards can cause slip, trip and fall hazards for our guests as well as our staff. My plans changed - can I refund my order? Look at all the negative reviews - it is true. When there's a problem, there's absolutely no support. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Note: Admission policies may vary by location due to state or local ordinances. It usually takes about 72 hours for the Customer Support team to respond to your query. Get help. Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. I tried 4 times prior to the expiration date to no avail. And you NEVER get the "forgot your password" email. AMC will not convert a paid ticket to an alist one. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Of course, they say the same thing as before and to contact Fandango. Store or bakery-purchased cakes are allowed only with a pre-planned event. 2023 Trustpilot, Inc. All rights reserved. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. They issued me a credit and the credit did not work! Here are 8 tips for writing great reviews. Is the ratings system a law? Do You Sell Gift Cards? You can check your Gift Card balance anytime. I cancelled my movie tickets and there was some type of glitch because it didn't go through. Can I get some help here printing these tickets? A month -several emails, 4 phone calls later- still no help! Don't waste your money we all work too hard for it. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. They can only be used in the country they were originally purchased. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. I lost my Diamond Rewards Card--what do I do? We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Can I see showtimes for different dates and locations? are permitted to be used within any Regal Entertainment Group facility. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. When I purchase tickets online, it requests a zip code, but what if you're from Canada? By refunding that ticket you lose the right to accumulate VIP+ points. Online orders can be paid with Visa, MasterCard, American Express and Discover. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). Check balance. What Phone Number Do I Use to Request a Fandango Refund? At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Concessions are always on the menu with an AMC Gift Card. The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. I will never use this service again and I was shocked when. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. But the purchase went through according to AMC cause it was using one of my reservations. Lowe and behold I had an email in key spam account. How can I find a copy of my confirmation email? If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. I was on website and looked at tickets for a movie. We also ensure all reviews are published without moderation. The customer service was so good too. We are proud to partner with studios to promote feature films and will run giveaways and social contests. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. This company needs to be shut down, so many horrible reviews and nothing is being done to . No. No outside food or drink is permitted in the theatre. Enter your details in the chat box and complete your refund request. They probably make more money scamming than selling tickets!!! Extremely hard to get a hold of once purchased. The matinee hours may vary by theatre location based on market or territory. All rights reserved. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. I go back to Fandango and they are escalating the issue to a higher level. I received my confirmation # and there's a link to view my tickets. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . 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